![]() We have reached out March 2nd, 10th, 14th and 29th & F/U with additional written complaint on April 4 (ticket # 1229837) The CRS not able to provide details. With written complaint to & on March 1st 2023. We then requested the contact information to call & arrange the pick up & were told info to be sent via email by end of day. ![]() On February 28th we F/U & were advised that the shipping label was sent to the Canadian Warehouse & they would arrange a time for pick up. On February 14th were told it would take 3-5 days, but that they would ensure the shipping label was received within 3-5 business days. F/U by phone January 27th & 30th & were again told that we would receive the shipping label via email within 3-5 business days. We were advised shipping label via email within 3-5 business days & that we would then arrange with the Canadian Warehouse to arrange a time for pick up. January 23rd (ticket #*******) we called to request a return shipping label to return the products for a full refund. We called January 16th requesting to speak to a supervisor with no response. The order was shipped January 5th & received January 9th. We called Echelon CS on January 4th & were advised that the issue would be resolved. January 4th (ticket #*******) we were advised request received & the issue would be escalated to be resolved by correcting the form of payment on the company's end. ![]() Immediately requested the order be canceled & refunded, initially to reorder. #***** on Decemfor $1,692.67 CAD & realized there was an error in the form of payment. ![]()
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